Tips & FAQs

Tips

The most important aspect of building a home is when to contact sub-trades and building material suppliers. The best time to purchase stairs is at the drawing stage. We are experienced at quoting from blueprints and can supply a fully detailed pricing based on your specifications, wood choices and architectural styles. 


This is a good reason to get us involved early in your project. Before framing, contact a Highland Wood Products  Representative. It is easier to work to your plans than it is to try and fit a stair to a completely framed opening that may not accommodate the complex mathematical formulas or local building codes and can make suggestions to help you select the right combination of stairs for your project. If you are looking for accessories, we stock a number of popular items. See our Products page for more details.


General Questions

Hi there! Have some questions about our company? Find the answers below. 

  • When Is It Best to Talk to a Highland Wood Products Rep?

    The best time to start the design process of your stairs is at the drawing stage.  Reason? Building codes vary from city to city, county to county, and country to country. Highland Wood Products works from drawings to provide a quote on all your stair needs.

  • What Is the Process When I Order Stairs or Railing Components?

    Once you have decided to use us as your stair and/or railing manufacturer, your order is placed into the production run and a schedule of touchpoints is discussed. Your sales representative can usually answer most of your questions in this regard.

  • How Long Does It Take to Make My Stairs And/Or Railing Components?

    Special orders may take a longer period of time and seasonal variations affect scheduling such as peak building times like spring and summer.

  • Am I Responsible for Staining, Painting and Carpeting My Stairs?

    Once completed our stairs are ready for finishing.  We cover our hardwood stairs with plastic poly and cardboard to protect them during the building process of new construction and renovations until they are ready to be stained, painted or carpeted.

  • Renovating an Older Home and Can't Find Replacement Spindles or Balusters?

    Our shop can custom turn to match most architectural designs. Please have a Highland Wood Products representative visit your project for exact measurements of your requirements or you can send a picture of your sample for pricing.  You can also drop off a sample of your existing spindle.

  • Can I Email My Order?

    YES. We will email back a confirmation of your order along with a confirmation of when your order will be ready. Please click here for our email address. A sales rep will contact you to write up the order. 

  • What About Terms & Conditions?

    Payments for builders are Net 30 unless otherwise arranged. Private customers require a deposit and balance paid within specified terms depending on order. Special orders require a 50% deposit before commencement. Balance on completion. If order is cancelled, deposit is non-refundable. Sales representatives can provide full detail of terms and conditions.

Interested in our services? We’re here to help!

If you need more information on our products, the manufacturing of our stairs and railings, or have questions about planning and installing stairs please feel free to contact us.

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